Required fields are marked *. Step 1 Submit a refund request by sending an email to {your email}, Step 2 Well send you an email back with the return address to send the product back. Step 2: Open Legal. Typically, shipping from China to the US will be significantly cheaper than vice versa. And as I mentioned, you can start for free with DSers. Shipping is increasingly complex when running a dropshipping business. International Shipping. You can have AliExpress build you a dropshipping store or use the AliDropship plug-in to easily import bestsellers and new products to an existing store. You can also mention other shipping restrictions, like not being able to ship to a PO box or military address. If you provide multiple shipping options, provide a chart that lists out all of those options. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. Extra 1% off with coins. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. All in all, WooCommerce refunds are easy to set up and process. If youre dropshipping with WooCommerce, we recommend using the automatic refund option whenever possible since it takes care of the actual refund right away. These are all major things to straighten out on your return policy page. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. Ensure you strategically place it in an obvious location; the footer section is a great option. But truthfully, its not any more complicated than what I described above. AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. The item must be returned to us in the original packaging, unopened, and unused. Here is an example of a return policy from Brummell: If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. And finally, youll have the return shipping costs to think of who pays the return shipping? Some visitors wont buy from you if they cant find any information about your shipping process. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. #: Reduces shipping-related customer support requests. So, it might be worth letting the customer keep a product. The AliExpress seller ships the order directly to your customer. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. However, informing your customers upfront can make them aware of this before deciding to purchase. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. With this, you inform your customers about the conditions and stay on the safe side of the law. In this case, theres nothing you can do to shorten these delivery times. What are the benefits of dropshipping on AliExpress? For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. Its okay to embellish a little, but dont misinform or make fake claims about the product. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Try to select ePacket shipping if the supplier is in China and offers it as an option. . Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. You can always give your shoppers alternative 3rd party shipping methods for regions you dont cover. Thats typically the case for dropshipping high-ticket products where its more worth it. Letting your clients know about this reassures them, even when orders take a bit longer to arrive. The seller handles the rest. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. Having a structured dropshipping return policy that requires minimal effort from the customers side is the best way to succeed in eCommerce! If you are trying to upsell your customers by offering free shipping above a certain spending amount, you should also mention it here. Good marketing alone is a competitive advantage. Try Shopify free for 3 days, no credit cardrequired. There are occasions where packages are lost or go missing while they are in transit. So, your job doesnt end when you make a sale quite the opposite. How to Give Refunds If Youre Using WooCommerce? Many AliExpress suppliers dont offer returns. Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. #: Delivery times for various shipping regions. Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. This article is over a year old and it was one of the most helpful articles I have come across regarding shipping policies! They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. By entering your email, you agree to receive marketing emails from Shopify. For example, you could give a disclaimer stating your reservations on shipping products to a post office. If your supplier offers different shipping options, standard/express, or a choice of carriers, for example, it would be wise to list them out in a table, along with the respective cost associated with each delivery method. Its also important to explain issues that can cause delays perhaps you only process orders on weekdays? To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. Kindly account for these charges as you place your order.. How to create a shipping policy in Shopify? Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. The next reason for high refund rates is products that arrive damaged or defective. The link provided here redirects you to our main page for additional information on this policy (add a link), In case of any additional queries, please get in touch with us at (provide an email address they can reach you through). Its important to make buyers aware of issues that might affect order processing and shipment. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Or, go online and check out your competitors policies to understand the points to include. Never skip adding these default pages to your dropshipping store. Use it to create yours, but ensure you customize it based on your unique shipping practices and options. Save my name, email, and website in this browser for the next time I comment. Try Shopify for free, no credit card required. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Or will the customer have to pay their own return shipping? Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. You can specify in your policy that your customers will receive a tracking number by email once the order has been shipped and include a link to the website where they can track their order to limit the number of emails that you receive related to shipping and which would be hard for you to answer. Click on image to zoom / Click button below to see more images 1 2 3 Download Drop Shipping Agreement Template Today: USD 7.99 Download It Now Payments: Credit Cards processed by PayPal Available premium file formats: Microsoft Word (.docx) Other languages available: This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. And dont forget to take a look at our Return Policy template here as well. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? Dropship Products with your own Branding with fast shipping Why Consider Drop shipping with AliExpress Dropshipping with AliExpress allows your shop to earn profit by selling low priced items compared to other online shopping channels. While it isnt perfect, Ive developed a list of criteria for choosing a product. This can be done by being transparent with them in regard to your shipping practices. We participate in programs from Shopify, CJ, Bluehost, Clickbank, and other sites. My only question is, will it be yours? You can create a shipping policy by setting up a new page on your online store. By entering your email, you agree to receive marketing emailsfromShopify. 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A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. A dropshipping return policy page should be vital to start dropshipping. Mention when a client should feel the need to reach out with shipping-related queries. Furthermore, will you be accepting returns on items on sale? The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. This is especially important in the case of dropshipping businesses as there are usually a lot of websites selling the same products as you. We use cookies to optimize our website and our service. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. Increasingly popular in the eCommerce space, dropshipping businesses come with their own set of particularities and challenges. However, when selling a commodity product, dont forget the importance of differentiation through positioning and how you polish the small detailsits usually worth your time to invest in better photos and product descriptions. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. Yes! An extra tip is to add your shipping policy to Shopifys Legal section. This information should include who covers the cost of return shipments and the offers validity period. Having a shipping policy is advantageous in several ways: A transparent shipping policy covering everything related to your shipping process, shipping costs, and durations makes customers trust you and your products more. These are some things to cover in your shipping policy: The first thing that all potential customers would like to know about shipping is the shipping cost. Then, will you only accept unused items or also slightly worn ones? Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. Each supplier will have (or should have) their own return and refund policy. Using headings is another great way to segment your dropshipping shipping policy. But its also possible to set up shipping options based on regions. If thats the case, then the return shipping address will have to be the one at your supplier in China. In other words, the online store owner never has the actual physical products that it sells in hand. A commerce solution for growing digital brands, The composable stack for enterprise retail. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! Add it to your store and test it! But dont worry, if youre a beginner it isnt strictly necessary. Why Do You Need to Have a Dropshipping Return Policy Set Up?
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