dnata customer service agent interview

I certainly enjoy the challenge!". Share with the interviewer which skills you value the most. Be sure to complete your answer by telling the interview what the outcome was. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. ", "Stress is part of any demanding job, and I embrace it to the fullest. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I have multiple safety-related tickets including X, Y, and Z. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. | . First, we get everyone off to a common start. There are many options for communication software and messaging applications. First, we get everyone off to a common start. The you ill have a hirevue interview. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, Tell me about a time you deal with a difficult customer, How do describe your ability of initiative, What language do you speak except English, Tell me about a time you go above and beyond, Get started with your Free Employer Profile, Auxiliar De Rampa/Agente De Passageiros (1). Please enable Cookies and reload the page. Followed by 2 technical ,1 managerial round. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Things have gone very well for me so far, and I am thankful for that. Followed by 2 technical ,1 managerial round. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Adept in general accounting and finance transactions. Even if you're not leading a team, you can still demonstrate the qualities of a leader! United Arab Emirates "I understand that your work environment is very collaborative. ", "I find myself getting along with most people at work. enviando un correo electrnico a I would be delighted to work at Dnata. 3 round of interview. I interviewed at Dnata (Manchester, England) in Oct 2022. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". A waste of my time! Questions were about math, eye sight, english Grammer and passages but very tricky. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. It's important to be able to professionally give and receive feedback.". It is okay to brag a little bit when answering this question. I will always be myself and keep my integrity first. This site is protected by reCAPTCHA and the Google Other online job site8 %. In my current position, I have had zero accidents in 3 years. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Assure the interviewer that you see long-term career potential with Dnata. I interviewed at Dnata (Manila, Manila) in Nov 2022. However, we take things well beyond that initial induction. Generate a list of pending requests from DMIS to analyse advance work load profile. Think about what bothered you about this person and how you were affected by their behavior. Free interview details posted anonymously by Dnata interview candidates. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. This question challenges you to think about how you act as a leader in your daily life. Working for Dnata gets you recognised and other companies want to grab you. Are you someone who can handle stress on the job? "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. I am self-driven and have no problem taking the initiative to get the job done. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. Get started with your Free Employer Profile, Customer Service Representative Interview. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. dnata is one of the worlds largest air services providers. Airport Customer Service Interview. Discuss the importance of safety, and what it means to you. message, contactez-nous l'adresse People cannot deny the ways that you impact their life, regardless of how they feel about you.". Recruiter contacted me11 %. Last year I was given the opportunity to take a course in A and another in B. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. I was asked did I google it? This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. {%selectedMarker.addressLocality%} Read our Terms of Use for more information. Candidates applying for GHA had the quickest hiring process (on average 1 day), whereas Baggage Handler roles had the slowest hiring process (on average 14 days). - What is your favorite part about working here? Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. ", "Here are some suggestions on how to handle a large workload:- List your tasks and prioritize them- Think of which tasks add to the company's bottom line, and start there (Closest to the money! Dubai I interviewed at Dnata (Sydney). Other times, we will mindfully move a job for last because we feel that it makes the most sense. I was asked did I google it? Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. Where do you see yourself growing within Dnata? Also, what types of career growth opportunities would follow this position? Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Dubai How to Answer: Why Do You Want to Work Here? Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. to let us know you're having trouble. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, All Qa realated question manual test cases, Its all about situation. I applied through college or university. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Talk to the interviewer about a time when you have been able to stretch company resources. - What is the company's primary goal for this position in the next 12 months? Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. 3 round of interview. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. Interview questions and answer examples and any other content may be used else where on the site. Our date tracking prior to 2019 was not accurately kept. The typical Dnata Customer Service Agent salary is 16,026 per year. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. I couldnt complete the last two. Are there particular types of situations that you find distracting? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I submitted my application through email. Fax:+971 4 3166144, dnata Cargo United Arab Emirates, Corporate Communications Free interview details posted anonymously by Dnata interview candidates. Sheikh Zayed Road ", "I would say that I have a demanding task or project, nearly every day. focused in Specialized Sales, Merchandising and Marketing Operations. I was also processed for final interview. Sorry I couldn't remember the acronym for one! One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I submitted my application through email. Talk about your education experience and be sure to highlight any areas of excellence. The most reliable source that I utilize is 'Transport Topics.' Please fill in the following fields with proper details. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". Dubai Please help us protect Glassdoor by verifying that you're a I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. If so - be sure to mention those achievements as well! The ability to make . They were lively and effective, and sales increased by 23% in the first 90 days of implementation. Other21 %. Answer dates might appear two to three weeks before they were published. Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. las molestias. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Excellent time management skills combined with a superior knowledge of the customer service industry . I have been in the industry 7+ years. ", "If I had to choose, I would rather be a dynamic leader. Ci )- Exhale. Employee engagement went up, and some powerful connections were made. Onze Why do you specifically want to work for Dnata? Just yesterday I headed up the installation of a new software module. Some roles require one or more of the . Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Often we will leave the tasks that we don't like for last in the act of procrastination. Find additional company focused interview questions by practicing from one of our industry sets. "I naturally take on a leader and mentor-ship type of role with my co-workers. Vocational or Diploma (12+2 or equivalent) desirable but not required. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. Talk to the interviewer about your ability to create a variety of potential scenarios. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I interviewed at Dnata (Manchester, England) in Oct 2022. However, being a dynamic leader can make you a proponent for change in the organization. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. It's great to see their excitement for what's to come, and their passion for the industry. The process took 3 days. I am not the type of personality to be pushed around on the job. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. "Thank you for asking - I do have a few questions. I have been in the industry 7+ years. an. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. I have three years' experience in public transport and four years' experience in private transportation. para informarnos de que tienes problemas. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. - collgues de tout type comme par tout. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. ", "Here are some transferable skills that you may have acquired along the way:- Leading a team - Intricate problem solving - Particular software experience - Organizational training - Time management - Self-motivation - Listening skills- Written communication - Verbal communication - Giving presentations - Training new hires - Hiring or on-boarding- Research". I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Some of my favorite recent projects have included X, Y, and Z. This allows us to improve and customize your browsing experience. The next question was what does API stand for, which I gave the answer. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs This was disgusting behavior from an interviewer to question my integrity. . We are proud that our reputation attracts talented and motivated people. "In the past few years I was able to upgrade my education while still working full time. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Report. The process took 4 weeks. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. A waste of my time! The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. ", "I am currently making $100,000 per year with two bonus opportunities. Onboarding new employees is an expensive and time-consuming endeavor for any employer. You have likely gained many valuable skills in your career. M.Roxas Highway Are there any courses you would recommend I take to round out my experience? Languages:{%selectedMarker.languages%} "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. "I feel that it is a vital approach to create alternative scenarios in all situations. I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. - How long has this role been vacant? Followed by 2 technical ,1 managerial round. Als u dit bericht blijft zien, stuur dan een e-mail The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. Ethical dilemmas in the workplace will come up from time to time. Glassdoor users rated their interview experience at. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Very easy, nothing to hard. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. "Workplace health and safety are critical topics to me. "My interest is to have a long-term and successful career within transportation infrastructure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. If it's something that catches me by surprise, I usually ask for clarification. How do you react? Questions were about math, eye sight, english Grammer and passages but very tricky. The process took 1 week. I appreciate diversity in the workplace! ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. om ons te informeren over dit probleem. I interviewed at Dnata in Feb 2023. Assure the interviewer that you are most willing to comply with any form of background check they require. Dubai And lastly, do you have internal candidates who are also interviewing for this position?". {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%} United Arab Emirates Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". The topics included energy efficiency and recycling.". Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps

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