Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues.
I could put it down racism but overall they are just a horrible company who treat people bad. Dear Mr Brennan Thank you for taking the time to leave a review. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Have a fantastic holiday. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Have a fantastic holiday. Pros & Cons are excerpts from user reviews. It left me feeling nervous whether Ive done enough to declare everything. You never know if the training team/management are telling you the truth or lying to you. The HR Team. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} A good clear line, too, with no annoying background noise! Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm Lack of direction from middle management and above. } We are remunerated by commission for the arrangement, service and renewal of We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Finally I started a new booking and was successful in receiving a quotation which I accepted. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Claims We do not process claims for your insurer. ) Isla Graciosa, 1 . Learn more about Resolver Pro and how to claim your business. I applied online. Have a fantastic holiday. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. I had to deal with an out sourced company. This was just batched in with any normal claim, just as if Id lost my purse. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Verify your email to use filters. Most of the time the customers were great and easy to get along with. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. width: 100% !important; Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Policy came through as expected. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Quick and efficient service, very knowledgeable of medical conditions.Thank you. Your product is good, and well rated by others, so I gave you 3 stars. Thank you. Find out how we combat fake reviews. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Find Reviews. I started at Staysure as a sales agent nearly 6 years ago. Thursday 29 December: 8:30am 8pm office: Av. The call centre dont have enough medical knowledge to assist. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. It goes against our guidelines to offer incentives for reviews. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. .blog-header h2 a {} Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Also, for some of our insurers we may receive a profit share payment if they Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. staysure hung us out to dry. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. This was done because they said I owed them holiday which they asked me to take as compassionate leave. If you need more help, please visit our FAQ Help Centre. Not happy. ERGO Seguros de Viaje As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Tuesday 27 December: 9am 5pm .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { . $(function() { Your agent was fine, but your system baffles me. Still requesting further information whilst she was on her death bed. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. The team leaders judged me not being in without any understanding. Have a fantastic holiday. Used chat and phone. Staysure is a trading name of TICORP Limited. {"hasCustomMembership":true,"hasCustomMinicart":true} There are also plenty of opportunities to develop into other area and for promotion. Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Because of this we were able to answer medical questions with out being flustered and accepted the quote. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} (Madrid), Espaa. | Read 199,981-200,000 Reviews out of 200,383 . Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. If youd prefer to speak to a member of the team on, please call us on:
Despicable service from dishonourable people. So you can be confident that youve got the right cover, thats tailored just for you. You deserve to be treated better especially for what youre getting paid. Therefore i lost out on the deal. Staysure 7 Nov 2022 - Remote Customer Service Representative . The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Dear Anne Parry,Thank you for your 5 star review. right: 0 !important; We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Warm regards,Vicki. - Sunday: 10am - 4pm. How to make a complaint | Staysure Need help? excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Jo Phelps
com_currentSite = "952359298347476581"; A free inside look at company reviews and salaries posted anonymously by employees. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Monday to Friday: 8:30am 8pm Grandchildren did not have to suffer for me. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Instead, theyre full of the info you need to get things sorted. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. } else if(document.documentElement.initCustomerAccountsModels === 0){ We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. .wsite-image div, .wsite-caption {font-size:18px !important;} Were sorry that you felt unsupported during your time with us and wish you the best in your future role. Interview. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? You may change your settings at any time or accept the default settings. She had to cancel her holiday to undergo treatment and submitted a claim. Clear All. Fantastic service with a lovely consultant. .wsite-phone {} In the end left the company with 66 pay in a cost of living crisis with child. Verification can help ensure real people write reviews about real companies. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Had team leaders record secret conversations trying to do what I have no idea. - Calling from outside the UK: 0044 1604 210 845
Dear Geoffrey Brooks,Thank you for your 5 star review. Were available during the following times:
Friday 30 December: 8:30am 8pm, Within the USA and Canada: var STATIC_BASE = '//cdn1.editmysite.com/'; We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Very friendly, knowledgeable and . Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Have a fantastic holiday. left: 0 !important; My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. Sunday 25 December: Closed Your Staysure Reviews. The process was quick and easy and Lisa was very pleasant to deal with. Staysure Expat, We are remunerated by commission for the arrangement, service and renewal of We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. .wsite-product .wsite-product-price a {} .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} The process took 1 week. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. 'active', Have a fantastic holiday. font-family: "Montserrat" !important; Theres no jargon in our rights guides. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. I wasn't entirely happy with the service I got but I don't blame the staff for it. Bedford Road, Offer comprehensive training to fullfill the role. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Don't Pay out on Holiday cancellation due to Death of Parent. - Calling from within the UK: 0333 014 4512
(yes - you get penalised financially for helping customers). A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Verification can help ensure real people write reviews about real companies. #wsite-content h2.wsite-product-title {} We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. - Calling from outside the UK: 0044 1604 210 845
Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. One rule for one employee and another for another. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. achieve performance targets across their product portfolio. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. }
Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. | Read 207,881-207,900 Reviews out of 208,075 I would like to reassure you that Staysure take all feedback about our products and services very seriously. The process to get the policy on my smartphone is too convoluted - passwords etc. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Then there was pressure to involve fiends to purchase Staysure insurance. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Thank you. Wishing you all the best for the future. //--> Also, for some of our insurers we may receive a profit share payment if they - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. .wsite-button-inner {text-transform: none !important;} A nice change from the hassled feeling I often feel when dealing with call centres. If you need to cancel your policy please click here. Av. If you need more help, please visit our FAQ Help Centre. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; These can take up to 7 working days to get to you. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} They were rude, there was no consideration, no bereavement line. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. and make your voice heard. dealt with it promptly and courteously. Policy purchased, but I am not happy. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. But your website/automation are pretty poor, so only 3 stars. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. So you can be confident that youve got the right cover, thats tailored just for you. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 This place has lost all hope. Have you been complained about? Information provided by various external sources. Thank you for posting your comments. {"navigation\/item":"\n
Owner Financed Homes In Venus Texas, Simply Perfect Sweet Potato Microwave Nutrition, Scottsdale Police Department Mugshots, Articles S
Owner Financed Homes In Venus Texas, Simply Perfect Sweet Potato Microwave Nutrition, Scottsdale Police Department Mugshots, Articles S