Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. How much can I bring? Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. A credit or debit card must be used to confirm any booking. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. On the checkout page you can enter the details of the card you will be using. +1 617 321 3281 if you booked online through our website. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Packages cover a Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. The credit will be for the remaining amount of your ticket. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. For many airlines, the credit is good through December 31, 2020. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Many airlines are updating their policies regarding travel credit use deadlines. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Please note that we can *NOT* reinstate your flights for you if you cancel them. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. All accommodation ratings are set by the relevant provider. However, sometimes the deal may not be available for all dates or to/from all airports. You will be given immediate feedback on whether the code worked and if not, why. Eligibility, Joining, and Website Information. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. We strive to make sure your travel arrangements are satisfactory. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. All orders are subject to acceptance by us acting on behalf of the provider. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. If you would like us to petition to the airline for a special request, we will advocate on your behalf. That page has the latest coupons, promo codes and deals etc. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Vote. If youd like to check what your airline is offering, you can check out the airline policies directly. If your airline does appear to . This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. How much can I bring? Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Individual services and tour organiser packages. Transport and accommodation providers have differing cancellation policies and rules. You agree that you are bound by such additional terms and conditions. We recommend that you consult with your doctor or specialist clinic before commencing travel. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. Bad. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. If you require your confirmation email to be resent please contact us. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. To use your promo code, enter it in the space provided on our checkout page. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Tuition and Fees Refund Policy. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. If you would not like to accept the future travel credit, we can look into the possibility of a refund. We may correct any pricing errors on our website at any time. To ensure you are seated next to each other you can either contact us via email or chat with an agent. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. period of more than twenty-four hours or include overnight accommodation. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. :). We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Have I signed up before? Please ask us to confirm what protection may apply to your booking. Some US states are also requiring COVID tests for travelers to enter. Please understand we are working as hard as we can to help everyone. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Please ensure you read the credit details and then give us a call when youre ready to book. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. When you Log in or Sign up, ensure you do so with the traveler's info. If you have a layover, you should check if there are transit requirements for that country as well. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. When you book with us we will look after you until you arrive home safely from your travels. We thought so! When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Anyone can book with us, just not everyone will be able to get access to special discount student fares. You are solely responsible for any such fees as well. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. All individuals departing from the United States of America must be in possession of a valid passport. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Most of our deals are available to be purchased online. To confirm your travel arrangements you may be required to pay a deposit per person. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. You must not make any booking unless you understand and agree with these Booking Conditions. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. Log in (or join) to see if you are eligible. This applies to future travel credit as well. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. These policies and rules are binding on you, so be sure to review them before purchase. Travelers are responsible for ensuring that they have all necessary travel documents and visas. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Fulfillment of a request cannot be guaranteed. You also can't split it between multiple flights. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Change rules and fees can vary tremendously. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. Call us when youre ready to rebook and we can help you use credit. Failure to produce either may result in the provider refusing to honour the reservation. Save your details for a quick and easy checkout process. Do not book a roundtrip flight only to use the return portion. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Your travel credit can be found in My Wallet. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. These policies and rules are binding on you, so be sure to review them before purchase. You must comply with local government regulations. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. We cannot guarantee that the travel service provider will credit you with point for your booking. The merchant should process the refund through the same technology used to make the original sale. Some tickets also may have multiple airlines. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. We cannot guarantee the accuracy of any ratings set by accommodation providers. A change to your student status will not impact your travel credit. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. When youre ready to use it, you can check flights on our website to have an idea of what you want. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. If your query is not urgent, please expect a delay in receiving a response. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. No, please dont! Depends on the airline policy. Have a look and see if there is one that works for you! This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Occasionally a travel service provider may have to make changes to your original booking. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. If you don't see a credit that you think should be there, give us a call. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. But ATOL protection does not apply to all travel and travel services. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Never miss a flight (deal) again In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). Bottom Line. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Conditions can change rapidly in a country at any time. These terms were last updated on 17 September 2018. accounting for a significant proportion of the package. You must notify your consultant of your payment once it has been made. Travel for less and live for more with deals, contests and more. Sometimes airlines provide us with fares they do not want displayed to the general public. All flights are non-transferable and cannot be used by anyone other than the ticket holder. www.cdc.gov. The short answer is no. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Second, they do not specify the baggage allowance on their e-ticket. We will be fully responsible for the proper performance of the package as a whole. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Airlines can deny boarding without the proper identification. Many travel arrangements (e.g. Airlines have been updating their policies regularly as the situation is changing. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. If you don't see a credit there, but think you have one, just give us a call. We know, its very confusing! When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. We advise you also to print the on screen confirmation. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. DONT BUY REFUND POLICIES. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Are the prices I see on your site in U.S. If your airline is offering refunds, we can advocate for a refund on your behalf. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Sometimes airlines provide us with fares we cannot display online, even to our members. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Please check your airline's policy. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Airlines have been updating their policies regularly as the situation is still changing. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Travel insurance is also recommended by the Foreign and Commonwealth Office. Please check your applicable loyalty program for the specific terms of your membership. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Without this, you can be denied boarding. Please confirm which airline your credit is with by visiting My Wallet. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Basic Economy . That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route.
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